Every customer. The whole picture.
Always360 gives each customer one page with their group structure, people, sites, conversations and cases. It adds a support desk that turns email into cases, and reports built on the data your teams already keep.
Everything you need from 360° customer view.
A single view of the customer
Contacts, sites and cases appear as panels on the account page for every solution in use.
Group structures as they are
Groups, divisions and subsidiaries to any depth, with each team seeing only its own customers.
Emails become cases
A new email opens a case, and replies land on the right thread automatically.
Service levels that count properly
SLAs in working days that leave out weekends and the bank holidays in England and Wales, Scotland or Northern Ireland.
Your real mailboxes
Mail goes out from the addresses customers know, and test copies can never email a real customer.
Answers from your own data
Drag-and-drop report pages with figures, charts, gauges and tables, including your own custom fields.
Less admin. More done.
Every customer, conversation, case and report in one place. Always360 handles the reminders, the evidence and the audit trail, so your team can get on with the work.
- Know who to call with every person linked to each customer and tagged with what they are to each
- No double handling because the desk shows who already has a case open
- Tables that lead to action with exceptions flagged and a button on each row that opens the record behind it
What's included
Better with AlwaysWorks
Always360 shares customers, users, permissions and audit trail with the rest of the suite. Add another solution and it plugs straight in, with nothing to re-key.
See the full platform →Common questions
Does it work with our existing mailboxes?
Yes. It connects to your organisation's real mailboxes, so mail goes out from the right address and replies stay in the customer's thread.
Can we report on our own fields?
Yes. Every record type, and every custom field, becomes reportable as soon as it's added.
Can we control who sees which customers?
Yes. Lists, pages and figures show only the accounts in each user's business unit.
Explore the other solutions
See Always360 working.
Book a 30-minute demo of Always360, on its own or as part of the full AlwaysWorks suite.